$300 Hat, $25 Packaging Ransom: My Nightmare with Hidden Fees 😡📦

I felt absolutely compelled to share my terrible shopping experience as a cautionary tale for others looking at this brand. While the product itself is high quality, the final transaction left a bitter taste and felt like a blatant nickel-and-dime situation. I was honestly shocked when I realized the policy.
The only gripe I have after spending $300 for the hat, I was surprised the hat wasn’t packaged in a hat box. Hat boxes were an extra $25. I’ve bought much cheaper hats and they were safely packaged in a box.
Given the cost and the premium experience they advertise, this felt absurd. That’s why I immediately reached out to customer service—I needed an explanation for this mandatory extra cost, hoping they could remedy this oversight.
If you have any questions relating to in which and how to use http://www.oeppeo.com, you can call us at our web page. Customer: I need to know why my $300 custom hat was shipped to me unsecured, and why I was charged an additional $25 just for basic protective packaging.
CS Rep: I completely understand your frustration and I sincerely apologize that the hat box policy was not clearly communicated upfront. It is absolutely unacceptable that this was a surprise after such a high-value purchase.
Customer: Surprise is an understatement. I expect professional packaging when I’m paying premium prices. It feels predatory to hold basic protective packaging hostage for an extra fee when cheaper companies manage to include a box standard. What are you going to do about this charge?
CS Rep: You are absolutely right. We consider our decorative boxes an optional upgrade, but for high-cost items, the protection should be a given. We value your business, and I am going to process a full refund of the $25 box fee immediately. I’ve also noted your critical feedback for our management team to review our online clarity and standard packaging policies.
Customer: Thank you. That refund helps, but please know that this policy seriously detracts from the overall experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.